· 1 min read
Chat channels are queues wearing costumes
The team channel is an unbounded, unowned, unprioritized work queue with no SLA. Treating it like one is the fix.
#communication#queues#interruptions
3 articles
· 1 min read
The team channel is an unbounded, unowned, unprioritized work queue with no SLA. Treating it like one is the fix.
#communication#queues#interruptions
· 1 min read
Work in progress, throughput, and time in system are one equation. Your delivery numbers already obey it, whether or not anyone is looking.
#queues#wip#delivery
· 1 min read
The number is worth tracking and useless to push on. What moves it lives upstream, in queues nobody owns.
#delivery#queues#metrics
Lessons by email
A short note when a new lesson is published. A few per quarter, evidence attached, no drip campaigns.