· 1 min read
Chat channels are queues wearing costumes
The team channel is an unbounded, unowned, unprioritized work queue with no SLA. Treating it like one is the fix.
#communication#queues#interruptions
Tagged: interruptions
2 articles
· 1 min read
The real cost of an interruption is twenty-three minutes
Attention research put a number on the cost of an interruption. Engineering calendars are built as if the number were zero.
#focus#interruptions#calendar